Free Domestic Shipping on orders over $75
Shipping Timelines:
| Shipping Method | Order Processing Time | Shipping Speed | Total Time- Processing & Shipping | Carriers |
| Standard* | 1-5 business days | 5-10 business days | 6-15 business days | UPS SurePost |
| Priority* | 1 business day | 3-5 business days | 4-6 business days | USPS Priority |
| 2-Day* | 1 business day | 2 business days | 3 business days | UPS |
| Overnight* | 1 business day | 1 business day | 2 business days | UPS |
| International* | 1-7 business days | 2-3 weeks | 3-4 weeks | FedEx |
*Please note shipping timelines may be extended around Holidays, New Releases and Sales Events. These timeframes are projections provided to us from Shipping Carriers and are to be used as guidelines only. Please understand that while Slumberkins makes all efforts to ensure your package arrives in a timely manner, we are not responsible for these delays.
2-Day & Overnight orders must be shipped to a physical addess and cannot be shipped to PO Boxes.
APO/FPO Orders: Orders shipping to U.S. Territories and APO/FPO/DPO sites generally take two to five weeks for delivery. Military APO/FPO/DPO Mail has unique transportation and handling requirements, which result in extended standard delivery time for online orders. Because Military APO/FPO/DPO Mail is transported outside of the U.S. to overseas locations, normal transit times are generally extended, causing longer delivery windows.
International Shipping: We happily ship worldwide. As many orders shipped internationally are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country, all of Slumberkin's international orders are shipped Deliver Duties Paid (DDP) and is not the responsibility of the customer.
*Due to shipping carrier constraints we are not currently able to ship any orders, but not limited to Belarus, Russia, Turkey or Ukraine. Please check with your local postal service to see if your area is affected.
*Please note that we are aware of an issue with customers located in Canada being charged duties and taxes upon delivery. We have paused our service to Canada until this can be resolved.
Lost + Stalled Packages:
If your tracking information has reported a successful delivery but you have not received it please contact USPS at 1-800-222-1811. Please understand that we can’t take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.
Returns & Exchanges:
Are items in my cart held until I check out?
No. Items in your cart are not held. All items go to the first to complete the checkout process.
Can you change my order before it has shipped?
Unfortunately, we do not have the ability to change your order after it is placed (for example, we can't change creatures, colors or Bundles). Please ensure that your order and shipping details are correct as we are not able to edit these once your order has been processed.
Combining Orders:
Unfortunately we are unable to hold or combine orders.
My order is a gift, can I include a personalized note?
You can add a personalized note to your order at checkout. There is a checkbox option to mark an item as a gift as well as a text box to enter a personalized message. We will print your note and include it with your shipment.
Can you honor a sales promotion on a purchase I recently made?
No. Unfortunately, we are unable to honor any price adjustments on orders made outside of the promotional period. Coupon codes must be applied before checking out and cannot be applied retroactively.
Sales Tax:
Sales Tax is a consumption tax and is generally charged on the sale of products from retailers to individual consumers. Each state sets their own sales tax rates and creates their own sales tax laws and guidelines. While Slumberkins is an online retailer, some states have determined we are required to collect and remit sales tax to continue to sell products to consumers in their state. Slumberkins does not keep any of the Sales Tax collected and it is passed directly to the state for which it was collected.
On June 21, 2018, The United States Supreme Court ruled 5-4 in South Dakota v. Wayfair that states can mandate that businesses without a physical presence in a state must collect and remit sales tax on transactions in the state.
Reference: South Dakota vs Wayfair
Canada Customers: As of 7/1/2022 we will be required by law to collect
GST/HST Tax for all sales to Canada. For more information see GST/HST.
RequirementsGreat Britain Customers: As of 1/1/2021 we will be required by law to collect VAT Tax for all sales to GB where the consignment does not exceed £135 in value. This will replace the previous customs duty requirement. On orders over £135, all orders to GB will be subject to existing customs rules and processes.
Effective July 1, 2022, Colorado imposes a retail delivery fee of $0.27 on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax. For more information see: Colorado Retail Delivery Fee
Are Slumberkins Safe for Infants?
What are Slumberkins made from?
Our Slumberkins are made of the softest silken fabric. Slumberkins are 100% polyester and stuffed with hypoallergenic polyester fiberfill.
Where are Slumberkins made?
We are partnered with highly respected global production partners in different areas of China, Vietnam, Mexico, and the US. We are a part of ICTI's (International Council of Toy Industries) ethical toy program and only work with vendors who are a part of this group and compliant with the ICTI requirements which are regularly audited. If you would like more information please reach out to our customer service team at hello@slumberkins.com.
How do I care for my Slumberkin?
Do you take custom orders for Slumberkins?
We currently do not take custom orders for specific creatures or fabric colors not listed.
I've seen pictures of personalized Slumberkins with name embroidery. How do I order that?
We do not offer custom name embroidery on our website. You can reach out to your local embroidery shop to inquire about having a name tag made to be stitched onto your Slumberkin if this is something you are interested in.
Do you plan to release different Slumberkins in the future?
We put thought and passion into each design and skill building routine that accompanies each creature. We have multiple new Slumberkins in the works, watch for coming announcements!
What's the difference between Ultra Plush and Silken fabrics?
We often refer to our Slumberkins as being made from Ultra Plush or Silken fabrics. Ultra Plush refers to the fluffy, long-pile (length) fur that has a very soft, fluffy feel. Our Silken fabrics have a shorter fur pile (length) and have a silkier softness. We recommend that silken is best for babies in the teething stages.
I saw a color option on social media that I can't find on your website. Is it still available?
We do our best to keep up with the high demand for our cuddly creatures. Occasionally, we will sell out of a product and it will become backstock, or we may choose to discontinue it. For more information on all of the colors, both those available and those currently unavailable, please refer to our Color Guide.
What are Mystery Boxes?
Mystery Boxes contain misfits, Limited Editions and retirees. Mystery box items are final sale and cannot be returned or exchanged, except in cases of defect.
Misfit Slumberkins have packaging or production flaws that do not affect the integrity and safety of the Slumberkin, including damaged packaging, embroidery flaws, and other similar features that make these characters truly one of a kind.
Who do I contact about wholesale inquiries?
We're flattered by your interest in our brand! You can fill out our Wholesale Application here. We will contact you once we have received and reviewed your information.
Who do I contact to Collaborate?
Please complete a collaboration request form and we will be in touch if we are able to move forward! Here.
Slumberkins Social
Join our VIP Group 'Slumberkins Social' on Facebook. A place for positive connection, learning, support and shared love for all things Slumberkins PLUS sneak peeks and early access!
Social Media Policy
We absolutely love seeing photos of your little ones snuggling our Slumberkins on our social media platforms and when you tag our account @slumberkins/@campslumberkins/@slumberkinseducators/@slumberkins_ (tiktok). Please note that use of the hashtag #slumberkins or tagging your photo with our respective handles, will be taken as permission to share the image(s) on our social media channels and for use in additional marketing materials - including but not limited to, Instagram, Facebook, Pinterest, TikTok, Website and email etc.
What is SavedBy Package Protection?
SavedBy Package Protection is an optional add-on that can help cover the cost
of lost, damaged or stolen packages. We do everything that we can to make sure
the package gets to you, but in cases when issues arise SavedBy can help.
How Much Does it Cost?
SavedBy varies depending on the price of your order. It will automatically
calculate once you begin to add items to your cart.
Do I need SavedBy?
You don’t, but it can help speed up the process of resolving issues related to
shipping. And in some cases where packages may not be covered by us,
SavedBy can help where we wouldn’t be able to.
How do I use my SavedBy Protection?
If you have issues with your package, reach out to SavedBy directly here:
https://savedby.io/file-a-claim. Please review their policies to make sure that your
package can be covered here: https://savedby.io/policies
How long do I have to wait until I can receive a new package?
SavedBy can help send a new package within 1 business day! Sometimes it may
take more, but in most cases they are very quick to resolve any issues that arise.
Will SavedBy reach out to me directly?
SavedBy will send you an email confirmation once you have placed an order in
our store that includes their SavedBy Package Protection. Keep your eye out for
it!
If you have any questions for their team, or have filed a claim, they will email you
directly with any questions, updates, and resolutions. Their email address is:
Support@Savedby.io for general questions, and Claims@SavedBy.io for issues
with packages.
Can I use loyalty points to cover shipping protection by SavedBy?
No, SavedBy must be paid for, separate from loyalty points and other discounts, as it is a third party service.
Why can't I see the option for shipping protection on my order?
If you are placing an order with a subtotal of $0, it will not be eligible for SavedBy shipping protection as the cost of it is calculated on the amount spent on your order.
