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FAQ


Products

Infant Safety 

We are big believers in promoting safe sleep, and in sticking with the rules of creating a safe sleep space. For that reason, it's key to remember that if your baby is under a year old, you should avoid putting any item in the crib that may be a SIDS risk. Not sure if a particular toy is safe for your baby? We always recommend checking with your baby's healthcare provider. 

We intentionally designed our Slumberkins without any small, detachable plastic pieces. Due to length of fur, we do not recommend our ultra-plush fabric products for babies in the teething stages. 

All of Slumberkins are safety tested and ASTM certified at the highest level, which is paramount in this product category of children's toys. 

How do I care for my Slumberkin?

All Slumberkins should be washed prior to giving them to your child. Machine wash using cold water and lay flat to dry. 
DO NOT use fabric softener or dryer sheets or dry on high heat, as it can damage the fabric and cause extreme matting. As with any plush, minky material product, the original softness will change over time with washing. 


What are Slumberkins made from?

Our Slumberkins are made out of the softest, most luxurious fabric out there. Slumberkins are 100% Polyester and stuffed with hypoallergenic fiberfill.  

Do you take custom orders for Slumberkins?

We currently do not take custom orders for specific creatures or fabric colors not listed. 

I've seen pictures of personalized Slumberkins with name embroidery. How do I order that?

We do not offer custom name embroidery on our website. You can reach out to your local embroidery shop to inquire about having a name tag made to be stitched onto your Slumberkin if this is something you are interested in.

Do you plan to release different Slumberkins in the future?

We put thought and passion into each design and skill building routine that accompanies each creature. We have multiple new Slumberkins in the works, watch for coming announcements!

What's the difference between Ultra Plush and Silken fabrics?

We often refer to our Slumberkins as being made from Ultra Plush or Silken fabrics. Ultra Plush refers to the fluffy, long-pile (length) fur that has a very soft, fluffy feel. Our Silken fabrics have a shorter fur pile (length) and have a silkier softness. We recommend that silken is best for babies in the teething stages.

I saw a color option on social media that I can't find on your website. Is it still available?

We do our best to keep up with the high demand for our cuddly creatures. Occasionally, we will sell out of a product and it will become backstocked, or we may choose to discontinue it. For more information on all of the colors, both those available and those currently unavailable, please refer to our Color Guide.

Social Media

We absolutely love seeing photos of your little ones snuggling our Slumberkins on our social media platforms and when you tag our account @slumberkins. Please note that use of the hashtag #slumberkins or tagging your photo with our handle, @slumberkins, will be taken as permission to share the image(s) on our social media channels, including Instagram, Facebook or Pinterest. 

Orders

Are items in my cart held until I checkout?
No. Items in your cart are not held.
All items go to the first to complete the checkout process.
 
Can you change my order before it has shipped?

Unfortunately we do not have the ability to change your order after it is placed (for example, we can't change creatures, colors or Bundles). Please ensure that your shipping details are correct as we not be able to edit these once your order has been processed.

My order is a gift, can I include a personalized note?
At this time we are unable to include personalized notes on gift orders due to the high volume of orders we are receiving and our desire to get Slumberkins into your hands as fast as possible. We hope to have this option in the future.

 

Shipping & Returns  

What is your return/exchange policy?

Effective February 8, 2018

Returns will be accepted within 7 calendar days of delivery of your item. Please reach out to our customer service team at hello@slumberkins.com to initiate the return process. Requests initiated after 7 calendar days of delivery will not be accepted.

We offer free return shipping on all orders within the U.S. International orders do not receive free return shipping.

From the time your package arrives at our facility it may take up to 7-10 business days for your return to be processed.

Funds will not be returned to your account until the product is received at our facility and found to be in new, un-used condition, and in original packaging. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.

Sale items may be returned for store credit only. Misfit items are not available for returns.

If you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at hello@slumberkins.com.

Do you ship world-wide?

Happily. Some carriers mark all packages as delivered on their tracking website once they leave the US, however you can continue to track your package using your local mail service website using the same tracking number until it reaches your door. Any orders shipped internationally are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country. These “import fees” are the responsibility of the recipient of the order and will be their obligation to pay at time of delivery.

How long will it take to receive my Slumberkin?

Orders typically ship within 5-7 business days of purchase.

Pre-order listings will ship during the time frame listed on the product listing. 

Once you have received a shipping notification, please allow 3-5 business days for domestic delivery, and up to 3 weeks for international delivery.

Lost + Stalled Packages

If your tracking information has reported a successful delivery but you have not received it please contact USPS at 1-800-222-1811. Please understand that we can’t take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. If your package tracking has stalled while in transit, making a personal claim with USPS is the best route to take as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process.

If your tracking information was provided by UPS, please email us at hello@slumberkins.com. 

Digital Downloads

Free domestic shipping over $60 excludes digital download purchases.

Who do I contact about wholesale inquiries?

We're flattered by your interest in our brand! Please go to our Contact Us page and fill out the Wholesale Application. We will contact you once we have received your information to see if Slumberkins is a good fit for your shop.

 

More questions?

Feel free to contact us at hello@slumberkins.com. We would love to hear from you!