FAQ

PRODUCTS

Infant Lovey Safety 

We are big believers in promoting safe sleep, and in sticking with the rules of creating a safe sleep space. For that reason, it's key to remember that if your baby is under a year old, you should avoid putting any item in the crib that may be a SIDS risk. Not sure if a particular lovey is safe for your baby? We always recommend checking with your baby's healthcare provider. 

We intentionally designed our Slumberkins without any small, detachable plastic pieces. Due to fiber shedding, we do not recommend our ultra-plush fabric products for babies in the teething stages. 

How do I care for my Slumberkin?

We recommend hand washing your Slumberkin gently, using cold water and laying flat to dry. For a more thorough cleaning, place your Slumberkin in a garment bag and wash on gentle cycle. Always lay flat to dry.
DO NOT use fabric softener or dryer sheets, as they can damage the fabric and cause extreme matting. As with any plush, minky material product, the original softness will change over time with washing. 


What are Slumberkins made from?

Each Slumberkin is made of plush minky fabric, polyester embroidery thread, and stuffed with hypoallergenic polyester fiberfill.


What kind of customizations can I make to my Slumberkin?

Slumberkins can be personalized for an extra special touch by adding a name to be embroidered and hand stitched on. The name embroidery is done on the same color as the face color of the Slumberkin. (i.e. - Slumber Sloth - Cream, Bigfoot - Tan, Yeti - Blue.) The name is hand-stitched on to the back of the "foot" on all Slumberkins.

 

Do you take custom orders for Slumberkins?

We currently do not take custom orders for specific creatures or fabric colors not listed. 

Do you plan to release different Slumberkins in the future?

We put thought and passion into each design and skill building routine that accompanies each creature. We have multiple new Slumberkins in the works, watch for coming announcements!

What's the difference between ultra-plush and medium weight fabrics?

We often refer to our Slumberkins as being made from ultra-plush or medium weight fabrics. Ultra-plush refers to the fluffy, long-pile fur that has a very soft, fluffy feel. Our medium weight fabrics have a shorter fur pile (length) and have a silkier softness. We do recommend that medium weight is best for babies in the teething stages.

 

Shipping & Returns  

What is your return/exchange policy?

Returns are made on a case-by-base basis, and only if there is an actual defect with your Slumberkin or you have been sent the wrong item. Please notify us right away if there is a problem or defect with your Slumberkin.

In the event you need to cancel an order, please contact us immediately. Refunds may take up to 5 business days to post to your account.

We cannot accept returns on personalized or customized Slumberkins, or on items damaged through normal wear and tear. This includes changes to the fabric due to washing and drying, as the fabric softness will change over time. We also can not accept returns on sale items. 

All international orders and sale items are considered final sale.

Do you ship world-wide?

Happily. we charge a $25.00 flat-rate international shipping rate for a single Slumberkin. Additional charges may apply for orders containing more than 2 Slumberkins. Please note: buyer is responsible for any import or customs fees that may apply. We also refund shipping overages if the cost of shipping/handling was less than $25.00 flat-rate.

How long will it take to receive my Slumberkin?

Slumberkins typically ship within 1 week, or 3-7 business days. If a customization is added, it can take up to 1-2 weeks. For any pre-order listing, the turn around time can go up to 3-4 weeks. For domestic delivery, allow 3-5 business days for receipt, and for international shipping, please allow up to three weeks.

What if my package is lost or stolen?

Once an item has been accepted by the USPS, it is no longer our responsibility. If your package should get lost, we cannot send another Slumberkins as a replacement. If you would like to purchase shipping insurance, please email us and we will include it to your order for an additional charge.

Who do I contact about wholesale inquiries?

Please go to our Contact Us page and fill out the Wholesale Application.  We will contact you once we have received your information to see if Slumberkins is a good fit for your shop!

 

Do you have a different question?

Feel free to contact us at hello@slumberkins.com. we would love to hear from you!

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