HOLIDAY 2021 FAQ

BFCM Sale:

11/23 - 11/28 | 25% off site wide and up to 40% off select sets.

11/24 - 11/24 | 25% off site wide and up to 40% off select sets + Free US Shipping + Buy 3, Get 1 Free 'single' Snuggler/Kin.

11/25 - 12-6 | 25% off site wide and up to 40% off select sets. Last Day of standard shipping to arrive in time for Christmas.

12/7 - 12/14 | Free Expedited US Shipping on $100 Orders + Free Slumberkins Stocking with purchase of a Limited Edition bundle. While supplies Last.

No price adjustments on products purchased outside promotional periods.
Returns are available for Store Credit ONLY on Sales Items.

The holidays are quickly approaching and we couldn’t be more excited to celebrate with you. This year, with continued disruptions to the global supply chain causing congestion and shipping delays nationwide and beyond, we’re encouraging you to place your holiday orders as early as possible to ensure a joy-filled season.

Holiday Shipping Timelines:

Important: Please note that shipping timelines WILL be extended around Holidays, New Releases and Sales Events. The below timeframes are projections provided to us from Shipping Carriers and are to be used as guidelines only. Shipping carriers are seeing continued transit delays due to the ongoing efforts to keep staff safe during Covid-19 and in particular supply chain congestion. Please understand that while Slumberkins makes all efforts to ensure your package arrives in a timely manner, we are NOT responsible for these delays. Delivery Failures will not be Slumberkins liability. Carriers operate independently of our organization and we have no control over their process and/or drivers. Please use the below as a guide ONLY.

*Domestic Shipping: Orders typically ship within 1-10 business days of purchase. Once you have received a shipping notification, please allow approximately 3-7 business days for domestic delivery (we are seeing carrier delays out of our control to this service).

*Expedited Shipping: Expedited orders are shipped via USPS Priority and deliver between approximately 1-3 business days. These orders will ship within approximately 24 business hours of purchase (we are seeing carrier delays out of our control to this service).

*International Shipping: International orders ship within 1-10 business days of purchase and can take up to 3 weeks for delivery depending on location (we are seeing carrier delays out of our control to this service). Any orders shipped internationally are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country. These “import fees” are the responsibility of the recipient of the order and will be their obligation to pay at the time of delivery. Slumberkins is not responsible for any taxes or fees.

AUSTRALIA/NZ RESIDENTS - IMPORTANT SHIPPING INFORMATION: We have been advised that services to Australia and NZ have been severely impacted. Orders to these countries can take 20-30+ business days for delivery.

Please see below to find more information on sales taxes, lost/stolen packages, returns and exchanges etc.

Free Domestic Shipping on orders over $75:

We currently offer free shipping on all domestic orders over $75, Alaska, Hawaii, and U.S. territories included. Digital downloads & gift card purchases are excluded from Free Shipping, their values do not count towards the $75 cart total.

Updating Order Information:

Unfortunately, we do not have the ability to change your order after it is placed. Please ensure that your shipping details are correct as we are not able to edit these once your order has been confirmed. Unfortunately, we are unable to honor any price adjustments on orders made outside of the promotional period.

Combining Orders:

Unfortunately, because we are working to get your order to you as fast as possible we are unable to hold or combine orders.

CUSTOMER SERVICE: We pride ourselves on responding to all customer inquiries with detail and in a timely manner. Please understand that a response can take up to 48 business hours (M-F) via hello@slumberkins.com, Instagram DM or Facebook Messenger. We are a small but mighty team and are working to get back to you as soon as possible.

SHIPPING & RETURNS

Free Domestic Shipping on orders over $75

We currently offer free shipping on all domestic orders over $75, Alaska, Hawaii, and U.S. territories included.

Digital downloads & gift card purchases are excluded from Free Shipping, their values do not count towards the $75 cart total.

Shipping Timelines:

Domestic Shipping*: Orders typically ship within 1-7 business days of purchase. Once you have received a shipping notification, please allow approximately 3-7 business days for domestic delivery.

Expedited Shipping*: Expedited orders are shipped via USPS Priority and deliver between approximately 1-3 business days. These orders will ship within approximately 24 business hours of purchase.

International Shipping*: International orders ship within 1-7 business days of purchase and can take up to 3 weeks for delivery depending on location.

*Please note shipping timelines may be extended around Holidays, New Releases and Sales Events. These timeframes are projections provided to us from Shipping Carriers and are to be used as guidelines only. Shipping carriers are seeing continued transit delays due to the ongoing efforts to keep staff safe during Covid-19. Please understand that while Slumberkins makes all efforts to ensure your package arrives in a timely manner, we are not responsible for these delays.

Updating Order Information:

Unfortunately, we do not have the ability to change your order after it is placed (for example, we can't change creatures, colors or Bundles). Please ensure that your shipping details are correct as we are not be able to edit these once your order has been processed.

Combining Orders:

Unfortunately, because we are working to get your order to you as fast as possible we are unable to hold or combine orders.

International Shipping:

We happily ship worldwide. Any orders shipped internationally are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country. These “import fees” are the responsibility of the recipient of the order and will be their obligation to pay at the time of delivery. Slumberkins is not responsible for any taxes or fees.

Sales Tax:

Sales Tax is a consumption tax and is generally charged on the sale of products from retailers to individual consumers. Each state sets their own sales tax rates and creates their own sales tax laws and guidelines. While Slumberkins is an online retailer, some states have determined we are required to collect and remit sales tax to continue to sell products to consumers in their state. Slumberkins does not keep any of the Sales Tax collected and it is passed directly to the state for which it was collected.

On June 21, 2018, The United States Supreme Court ruled 5-4 in South Dakota v. Wayfair that states can mandate that businesses without a physical presence in a state must collect and remit sales tax on transactions in the state.

Reference: South Dakota vs Wayfair

Great Britain Customers: As of 1/1/2021 we will be required by law to collect VAT Tax for all sales to GB where the consignment does not exceed £135 in value. This will replace the previous customs duty requirement. On orders over £135, all orders to GB will be subject to existing customs rules and processes.

Please see here for more information on the new requirements: VAT Requirements

Some carriers mark all packages as delivered on their tracking website once they leave the US, however you can continue to track your package using your local mail service website using the same tracking number until it reaches your door.

Lost + Stalled Packages

If your tracking information has reported a successful delivery but you have not received it please contact USPS at 1-800-222-1811. Please understand that we can’t take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.

If your package tracking has stalled while in transit, making a personal claim with USPS is the best route to take as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process.

If your tracking information was provided by UPS, please email us at hello@slumberkins.com.

Returns & Exchanges:

Returns will be accepted within 7 calendar days of delivery of your item. Please reach out to our customer service team at hello@slumberkins.com to initiate the return process. Requests initiated after 7 calendar days of delivery will not be accepted.

We offer free return shipping on all orders within the United States. International orders do not receive free return shipping.

From the time your package arrives at our facility, it may take up to 7-10 business days for your return to be processed.

Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition, and in original packaging. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.

Digital Downloads are not eligible for returns or exchanges. Any product Sets that contain a Digital Download component and are returned or exchanged will be valued at the price less the value of the Digital Content.

Sale items may be returned for store credit only. Misfit items are not available for returns.

If you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at hello@slumberkins.com.

ORDERS

Are items in my cart held until I check out?

No. Items in your cart are not held. All items go to the first to complete the checkout process.

Can you change my order before it has shipped?

Unfortunately, we do not have the ability to change your order after it is placed (for example, we can't change creatures, colors or Bundles). Please ensure that your order and shipping details are correct as we are not able to edit these once your order has been processed.

My order is a gift, can I include a personalized note?

You can add a personalized note to your order at checkout. There is a checkbox option to mark an item as a gift as well as a text box to enter a personalized message. We will print your note and include it with your shipment.

Can you honor a sales promotion on a purchase I recently made?

No. Unfortunately, we are unable to honor any price adjustments on orders made outside of the promotional period.

Coupon codes must be applied before checking out and cannot be applied retroactively.

PRODUCTS

Are Slumberkins Safe for Infants?

We are big believers in promoting safe sleep, and in sticking with the rules of creating a safe sleep space. For that reason, it's key to remember that if your baby is under a year old, you should avoid putting any item in the crib that may be a SIDS risk. Not sure if a particular toy is safe for your baby? We always recommend checking with your baby's healthcare provider.

We intentionally designed our Slumberkins without any small, detachable plastic pieces. Due to length of fur, we do not recommend our ultra-plush fabric products for babies in the teething stages.

All of Slumberkins are safety tested and ASTM certified at the highest level, which is paramount in this product category of children's toys.

For products containing our Ultra Plush Fabric please read our safety guidelines HERE.

What are Slumberkins made from?

Our Slumberkins are made of the softest silken fabric. Slumberkins are 100% polyester and stuffed with hypoallergenic fiberfill.

Where are Slumberkins made?

We are partnered with a highly respected global production partner in Vietnam and the PRC (People's Republic of China). If you would like more information please reach out to our wonderful customer service team at hello@slumberkins.com.

How do I care for my Slumberkin?

As with any product intended for your child we suggest Slumberkins should be washed prior to giving them to your little one. Machine wash using cold water and lay flat to dry. Wash as needed. DO NOT use fabric softener or dryer sheets or dry on high heat, as it can damage the fabric and cause extreme matting. DO NOT allow the Ultra Plush Slumberkins to become matted. Wash item and gently brush out fabric to remove knots or discard. As with any plush, minky material product, the original softness will change over time with washing.

Do you take custom orders for Slumberkins?

We currently do not take custom orders for specific creatures or fabric colors not listed.

I've seen pictures of personalized Slumberkins with name embroidery. How do I order that?

We do not offer custom name embroidery on our website. You can reach out to your local embroidery shop to inquire about having a name tag made to be stitched onto your Slumberkin if this is something you are interested in.

Do you plan to release different Slumberkins in the future?

We put thought and passion into each design and skill building routine that accompanies each creature. We have multiple new Slumberkins in the works, watch for coming announcements!

What's the difference between Ultra Plush and Silken fabrics?

We often refer to our Slumberkins as being made from Ultra Plush or Silken fabrics. Ultra Plush refers to the fluffy, long-pile (length) fur that has a very soft, fluffy feel. Our Silken fabrics have a shorter fur pile (length) and have a silkier softness. We recommend that silken is best for babies in the teething stages.

I saw a color option on social media that I can't find on your website. Is it still available?

We do our best to keep up with the high demand for our cuddly creatures. Occasionally, we will sell out of a product and it will become backstock, or we may choose to discontinue it. For more information on all of the colors, both those available and those currently unavailable, please refer to our Color Guide.

What are Mystery Boxes?

Mystery Boxes contain superstars, misfits, and retirees. Mystery box items are final sale and cannot be returned or exchanged, except in cases of defect.

What is a misfit?

Misfit Slumberkins have packaging or production flaws that do not affect the integrity and safety of the Slumberkin, including damaged packaging, embroidery flaws, and other similar features that make these characters truly one of a kind.Shop Misfits

COMMUNITY

Who do I contact about wholesale inquiries?

We're flattered by your interest in our brand! You can fill out our Wholesale Application here. We will contact you once we have received and reviewed your information.

Who do I contact to Collaborate?

Please complete a collaboration request form and we will be in touch if we are able to move forward! Here.

Slumberkins Social

Join our VIP Group 'Slumberkins Social' on Facebook. A place for positive connection, learning, support and shared love for all things Slumberkins PLUS sneak peeks and early access!

Social Media Policy

We absolutely love seeing photos of your little ones snuggling our Slumberkins on our social media platforms and when you tag our account @slumberkins/@campslumberkins/@slumberkins_ (tiktok). Please note that use of the hashtag #slumberkins or tagging your photo with our respective handles, will be taken as permission to share the image(s) on our social media channels and for use in additional marketing materials - including but not limited to, Instagram, Facebook, Pinterest, TikTok, Zigazoo, Website and email etc.