Slumberkins Loyalty Program Terms and Conditions
Effective Date: July 31. 2025
PLEASE READ THESE SLUMBERKINS LOYALTY PROGRAM TERMS AND CONDITIONS (THE “LOYALTY TERMS”) CAREFULLY. BY ENROLLING IN AND/OR PARTICIPATING IN THE SLUMBERKINS LOYALTY PROGRAM (THE “PROGRAM”), YOU AGREE TO BE BOUND BY THESE LOYALTY TERMS. IF YOU DO NOT AGREE TO THESE LOYALTY TERMS, YOU MAY NOT PARTICIPATE IN THE PROGRAM.
Be advised that these Loyalty Terms include an arbitration provision that applies to any disputes between you and Slumberkins regarding the Program. By agreeing to these Loyalty Terms, you:
The Program is offered by Slumberkins Inc. (together with its representatives, employees, agents, and service providers, “Slumberkins,” “we”, “us”, or “our”) to eligible participants. The Program is directed to adults at least 18 years old (or the applicable age of majority in the jurisdiction in which you reside). These Loyalty Terms govern your participation in the Program. Creating and/or accessing your Slumberkins account, participating in the Program, or otherwise clicking to accept these Loyalty Terms when that option is presented to you constitutes your agreement to these Loyalty Terms. We may update these Loyalty Terms from time to time in our discretion, and your continued participation in the Program following any such update indicates your acceptance to the updated Loyalty Terms.
For more information regarding the Program, please review our Program FAQs. However, our Program FAQs are not part of our legal agreement with you regarding the Program. In the event the Program FAQs conflict with these Loyalty Terms, then these Loyalty Terms will govern and control.
If you have questions or concerns regarding the Program or your Program account (including any unauthorized activity or any rewards points that have not been properly applied), please contact our customer service team by email at hello@slumberkins.com.
1. Eligibility.
To be eligible to participate in the Program, you must be at least 18 years of age (or the applicable age of majority in the jurisdiction in which you reside). The Program is further operated and managed by us from our offices within the United States and is intended for residents of the United States. If you choose participate in the Program but do not reside in the United States, you do so at your own risk and are responsible for compliance with applicable laws.
The Program is available only for personal use and is limited to 1 account per individual. Membership in the Program and rewards points earned as a result of your participation in the Program are personal to you and are non-transferrable. Employees and/or contractors of Slumberkins and their immediate family members living in the same household are not eligible to participate in the Program. The Program is void where prohibited or restricted by law.
2. Additional Agreements.
(a) These Loyalty Terms are part of and governed by Slumberkins’ Terms of Service. By enrolling in or otherwise participating in the Program, you agree to be bound by and subject to Slumberkins’ Terms of Service.
(b) You agree that all personal information you provide to enroll in the Program or that you otherwise provide to Slumberkins in connection with your participation in the Program is governed by Slumberkins’ Privacy Policy, [A1] and you consent to all actions we take with respect to your personal information consistent with Slumberkins’ Privacy Policy.
(c) We use a third party provider, Rediem, to assist in providing the Program. To the extent you engage in any interactions with Rediem, you will be subject to Rediem’s terms and conditions and Rediem’s privacy policy. Rediem’s terms and conditions are accessible at the following link: https://www.rediem.co/terms-of-service; Rediem’s privacy policy is accessible at the following link: https://www.rediem.co/privacy-policy. By enrolling in or otherwise participating in the Program, you agree to be bound by and subject to Rediem’s terms and conditions referenced in the preceding sentence, as applicable.
3. Program Accounts.
When you create an account with Slumberkins (at checkout on Slumberkins’ website (https://slumberkins.com/) or otherwise) you will be automatically enrolled in the Program and become a “member” in the Program to the extent you meet the eligibility requirements above. You are not required to take any action or engage in any conduct in connection with your participation in the Program. However, if you do not wish to participate in the Program, you may opt out at any time by contacting us at hello@slumberkins.com.
During the course of your participation in the Program, you may update your personal information by logging into your Program account. Slumberkins asks that all members keep their profile information current and up to date, and you agree to update your information accordingly. As noted above, there is a limit of 1 account per eligible participant. You may not create multiple accounts using different email addresses or by providing different names. Memberships in the Program are non-transferrable, and rewards points may be earned solely in connection with purchases made or activities undertaken by the individual account owner to whom the membership relates.
4. Points and Rewards.
(a) Earning Rewards Points
You can earn Slumberkins rewards points in the following ways:
Opportunities to earn Slumberkins rewards points may be shown in the “Earn” tab on your Program account dashboard when you are logged into your Program account. Certain of these opportunities may expire after a specified period of time. If you do not earn the rewards points prior to the expiration of the corresponding opportunity, then that opportunity will expire and you will no longer have the right to earn rewards points in connection with that opportunity. It is your obligation and responsibility to monitor when the opportunity expires. While Slumberkins may, in its discretion, notify you regarding the expiration of the opportunity, it will have no obligation to do so, and Slumberkins will have no liability to you for any failure to do so.
When you make a Qualifying Purchase through the Slumberkins website, your rewards points will be added to your Program account instantly. Otherwise, Slumberkins will use commercially reasonable efforts to ensure that rewards points are added to your Program account within 24-48 hours from the date on which rewards points were unearned (i.e., the date on which upload a photo, etc.).
Rewards points earned for Qualifying Purchases will be awarded based on the actual price paid for purchases, rounded down to the nearest whole dollar, excluding tax, shipping charges, and fees. For example, if your Qualifying Purchase is for $50.30 before taxes and after deducting any fee credits or applicable discounts, then you will earn 50 rewards points.
(b) Expiration of Rewards Points
You acknowledge and agree that any rewards points earned by you will, unless otherwise used or redeemed by you, expire 12 months from the date on which they were added to your Program account. For example, if you made a Qualifying Purchase and earned rewards points on August 5, 2025, the rewards points earned will expire on August 4, 2026.
It is your obligation and responsibility to monitor when your rewards points expire. While Slumberkins may, in its discretion, notify you regarding the expiration of your rewards points, it will have no obligation to do so, and Slumberkins will have no liability to you for any failure to do so.
(c) Program Tiers
The Program offers different rewards tiers based on the number of rewards points that you have earned as part of your participation in the Program. The higher the tier, the more value you receive when you redeem your rewards points.
Your tier status will be determined based on the rewards points you have earned during a rolling 12 month period, with the initial 12 month period beginning on the date on which you initially enrolled in the Program (provided that date is after July 31, 2025).
If you do not earn sufficient rewards points to maintain or achieve the next tier status before the expiration of the applicable 12 month period, then you will automatically be reclassified to a lower tier based on the rewards points you earned during the applicable 12 month period. While Slumberkins may, in its discretion, notify you regarding the number of rewards points necessary to maintain your current tier status or achieve the next tier status, it will have no obligation to do so, and Slumberkins will have no liability to you for any failure to do so.
To view your rewards points and tier status, you will need to log into your Program account. Your rewards point total and current tier status (and the progress you have made on reaching the next tier) will be shown on your Program account dashboard.
5. Excluded Items and Restrictions.
You agree that your participation in the Program is subject to the following exclusions and restrictions:
(a) Rewards points are redeemable only in connection with a merchandise purchase (including as part of a donation to one of our nonprofit partners) and cannot be exchanged for cash or credit, to pay applicable taxes, shipping or handling, or to purchase a gift card or e-gift card. Slumberkins reserves the right at any time, in its sole and absolute discretion, to determine whether rewards points may be redeemed. Rewards points cannot be combined with any other discounts or promotions, unless explicitly stated in the terms of a specific promotion.
(b) Rewards points are calculated at the time of purchase and cannot be awarded after a purchase. For example, if you make a purchase without having been signed into your Program account, you will not be awarded rewards points for the purchase. Similarly, you will not be awarded rewards points for purchases made prior to your enrollment in the Program.
(c) If you return an item from a Qualifying Purchase for a refund to your original method of payment or an order is cancelled, you will not be entitled to the rewards points earned for that purchase, and the total rewards points in your Program account will be reduced in an amount equal to the rewards points originally earned for that purchase. If the event of a partial return, the total rewards points in your Program account will be reduced in an amount equal to the rewards points originally earned for the purchase of the refunded and/or cancelled items. Rewards points credited to your Program account will also be decreased or reversed, as applicable, if your Qualifying Purchase (either all or part of it) is cancelled or if a credit refund is obtained through fraudulent means or in connection with activities that violate these Loyalty Terms.
(d) Any rewards and benefits offered as part of the Program are subject to change at any time, as determined by Slumberkins in its sole and absolute discretion. Slumberkins is not responsible for Program benefits that are not received as a result of loss or if you do not maintain accurate information in your Program account. In such cases, you acknowledge and agree that any such rewards and benefits will not be reissued.
(e) We provide the Program for promotional purposes and to reward our loyal customers. Rewards points accumulated under the Program are promotional in nature, have no cash value, and cannot be sold or transferred to third parties. Only the individual Program member responsible for the Qualifying Purchase may redeem rewards points that have accumulated in that member’s account. Any attempt to sell, barter, transfer, or assign any of your rewards points earned as part of the Program is an express violation of these Loyalty Terms and will be cause for immediate termination of your participation in the Program.
(f) Slumberkins is not responsible for unauthorized access or use of your Program account, or for the loss or unauthorized redemption of any rewards points resulting from any unauthorized access or use of your Program account. You agree to keep your username and password for your Program account confidential and to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security.
(g) We reserve the right to determine the rewards points in any Program member’s account based on Slumberkins’ internal records related to that member’s account. In the event of any dispute between you and Slumberkins regarding your rewards points, the rewards points reflected in Slumberkins’ internal records shall be deemed correct and accurate and shall be final and binding in all respects.
6. Communications.
Subject to your opt-out preferences described below, by enrolling in the Program, you will be automatically subscribed to receive marketing emails from Slumberkins, including communications related to your participation in the Program.
You may opt-out of receiving marketing emails from Slumberkins at any time by clicking on the “unsubscribe” link in the email. You may also manage your communication preferences in your Slumberkins account, or as otherwise specified in our Privacy Policy.
Unsubscribing from marketing emails does not limit our ability to communicate with you regarding order details, updates to these Loyalty Terms, or any legally required notifications.
7. Program Termination, Cancellation or Modification.
(a) You should review these Loyalty Terms and our related FAQs frequently in order to stay up to date on the conditions of the Program, as they may change from time to time. If and when we do make revisions or modifications to these Loyalty Terms or our FAQs, they will be posted at https://slumberkins.com/ and will be effective immediately upon posting.
(b) The Program and its benefits are offered at Slumberkins’ discretion. Slumberkins may terminate, cancel, modify or restrict these Loyalty Terms and/or the Program or any aspect or part of it any time, in our sole and absolute discretion, without providing notice to you, and regardless of whether any such termination, cancellation, modification or restriction affects the value of any rewards points or other benefits already accumulated or earned, or the ability to redeem any rewards points or other benefits that may have already been earned or accumulated.
(c) If you decide that you no longer want to participate in the Program, you may cancel your membership at any time by contacting us at hello@slumberkins.com. You should provide us a reasonable period of time in which to respond to your request. In the event you cancel your membership in the Program, any accrued rewards points or unused rewards or benefits will be forfeited and will expire immediately upon such cancellation.
(d) Slumberkins reserves the right, in its sole and absolute discretion, to terminate any member’s account or participation in the Program for any reason, including without limitation, a member’s failure to comply with these Loyalty Terms, or any suspected misuse of the Program, or any other illegal activity, fraud, or other conduct that we may deem to be inconsistent with these Loyalty Terms and/or the purposes underlying this Program. If we terminate your membership in the Program, regardless of the reason, any accrued rewards points or unused rewards or benefits will be forfeited and will expire immediately upon such termination.
8. Referrals.
One of the benefits offered as part of your participation in the Program is our “Refer-a-Friend” referral program that allows Program members to receive single use discount codes for referring their friends and family members who then visit the Slumberkins website and make a qualifying purchase.
As part of our Refer-a-Friend referral program, you will be able to send an email to your friends and family members including a Refer-a-Friend link directing the recipient to the Slumberkins website. In the event the recipient clicks on the link and makes a purchase of over $60 using their referral discount code, you will receive a single use discount code of $10 USD to be used on Slumberkins products sold via the Slumberkins website. You agree as follows with respect to the Refer-a-Friend referral program:
(a) You will only receive a discount code for Qualified Referrals. A “Qualified Referral” means a referral to another individual (i.e., not a business) who is not an employee and/or contractor of Slumberkins (or an immediate family member living in the same household) and who: (i) visits the Slumberkins website by clicking the Refer-a-Friend link; and (ii) completes an Eligible Purchase via the Slumberkins website for the individual’s personal, non-business use (i.e., not for re-sale or for affiliate lead generation purposes). An “Eligible Purchase” is a purchase of over $60, not including taxes, discounts, shipping costs, and other third party fees. If the purchase is returned (or partially returned) such that the purchase is less than $60, or in the event of a charge back or a fraudulent payment, any discount code provided in connection with Qualified Referral and the Eligible Purchase will be deemed void and non-redeemable. Slumberkins reserves the right, in its discretion, to determine whether or not a referral is a Qualified Referral or a purchase is an Eligible Purchase.
(b) You will only receive one discount code per each Qualified Referral who makes an Eligible Purchase. You will not receive discount codes for additional or repeat purchases.
(c) You will be provided with a discount code of $10 USD for each Qualified Referral who makes an Eligible Purchase. You are responsible for any and all tax liability resulting from any such discount codes. The discount codes are not redeemable for cash and may be used solely on Slumberkins products sold via the Slumberkins website. Discount codes cannot be combined with any other discounts or promotions, unless explicitly stated in the terms of a specific promotion.
(d) You agree to comply with applicable laws, including without limitation, anti-SPAM laws, in sending referrals to your friends and family members. In particular, the sending of bulk emails or any emails that could be deemed unsolicited commercial email or “spam,” as defined by applicable laws or regulations, is grounds for the termination of your Program account and/or for Slumberkins to refuse to issue discount codes or refuse to honor any discount codes previously issued.
(e) Slumberkins reserves the right to modify or cancel its Refer-a-Friend referral program at any time in its sole and absolute discretion and without prior notice to you. The right to modify the Refer-a-Friend referral program includes the right to modify the terms and conditions applicable to the Refer-a-Friend referral program. Any discount codes that are not redeemed prior to any such cancellation or modification will be deemed forfeit.
(f) You will only be entitled to redeem discount codes while you are a member in good standing of the Program. If you cancel your membership in the Program or in the event that Slumberkins terminates your Program membership, any discounts that are not redeemed prior to any such cancellation or termination will be deemed forfeit.
9. Disputes.
Please read the following Section carefully because it requires you to arbitrate certain disputes with Slumberkins and limits the way you can seek relief from Slumberkins. If you do not agree with this Section 9, please do not agree to these Loyalty Terms and do not participate in the Program.
(a) Binding Arbitration. Except for disputes in which either party seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets or patents, you and Slumberkins: (i) waive the right to have any and all disputes or claims arising from these Loyalty Terms or your participation in the Loyalty Program (collectively, “Disputes”) resolved in a court; and (ii) waive any right to a jury trial. Instead, you and Slumberkins will arbitrate Disputes through binding arbitration (which is the referral of a Dispute to one or more persons charged with reviewing the Dispute and making a final and binding determination to resolve it, instead of having the Dispute decided by a judge or jury in court).
(b) No Class Arbitrations, Class Actions or Representative Actions. You agree that any Dispute is personal to you and Slumberkins and that any such Dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding. Neither party agrees to class arbitration or to an arbitration in which an individual makes an attempt to resolve a Dispute as a representative of another individual or group of individuals. Further, you and Slumberkins agree that a Dispute cannot be brought as a class, or other type of representative action, whether within or outside of arbitration, or on behalf of any other individual or group of individuals.
(c) Federal Arbitration Act. You agree that these Loyalty Terms affect interstate commerce and that the enforceability of this Section 9 shall be governed by, construed, and enforced, both substantively and procedurally, by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), to the maximum extent permitted by applicable Laws.
(d) Process. You agree that you will notify us in writing of any Dispute within thirty (30) days of when it arises so that the parties can attempt, in good faith, to resolve the Dispute informally. Notice to Slumberkins shall be provided by sending an email to ___________________. Your notice must include: (i) your name, postal address, and email address; (ii) a description of the nature or basis of the Dispute; and (iii) the specific relief that you are seeking. If we cannot agree how to resolve the Dispute within thirty (30) days of Slumberkins receiving the notice, either you or Slumberkins may, as provided for in this Section 9, commence an arbitration proceeding or file a claim in court (to the extent such Dispute is permitted to be resolved in court pursuant to this Section 9). You have read, understand, and agree that: (i) any arbitration will occur in Spokane, Washington, or as determined by Slumberkins; (ii) the arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of JAMS; and (iii) the state or federal courts in the State of Delaware will have exclusive jurisdiction over the enforcement of an arbitration award and over any Dispute between the parties that is not subject to arbitration. You may also litigate a Dispute in small claims court located in the county where you reside if the Dispute meets the requirements to be heard in small claims court.
(e) Authority of Arbitrator. As limited by the FAA, these Loyalty Terms, and the applicable JAMS rules, the arbitrator will have: (i) the exclusive authority and jurisdiction to make all procedural and substantive decisions regarding a Dispute; and (ii) the authority to grant any remedy that would otherwise be available in court. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual.
(f) Rules of JAMS. The rules of, and additional information about, JAMS are available on the JAMS website at https://www.jamsadr.com/adr-rules-procedures/, as may be updated from time to time. By agreeing to be bound by these Loyalty Terms, you either: (i) acknowledge and agree that you have read and understand the rules of JAMS; or (ii) waive your opportunity to read the rules of JAMS and any claim that the rules of JAMS are unfair or should not apply for any reason.
(g) Governing Law. These Loyalty Terms and any Disputes will be governed by the laws of the State of Washington, excluding its conflicts of laws principles.
