SHOP EARLY THIS HOLIDAY SEASON
This year has been anything but ordinary and the 2020 holiday season is no exception. It's important to us to protect not only our customers during this time, but also our employees and fulfillment center workers as we strive to get your gifts home before the holidays. We encourage you to shop early this year as shipping times may be longer than expected. It will help us continue to provide safe working conditions for our warehouse team and you stay in front of the delays our shipping partners are experiencing.
HOLIDAY & COVID-19 SHIPPING UPDATES:
Please note shipping timelines may be extended around Holidays and new releases. While we aim to process your order within a shorter shipping window, we are temporarily increasing our processing timeframe to up-to 14 business days. Be sure to shop early this holiday season to stay in front of the delays our shipping partners are experiencing.
Please understand that this could be extended beyond our control due to changes in fulfillment center/USPS/Shipping Partner staffing and additional safety procedures during this time. Our partners are all adhering to strict health guidelines set by the CDC for their workplace and employees.
Safety Procedures being implemented by our warehouse:
- All staff wear masks and have temperatures checked daily.
- Staff feeling unwell are required to remain at home.
- Warehouse is sanitized daily.
- Social distancing enforced stations for all staff.
International orders: Please see here for current details on postal delays or closures in your country.
Please reach out to firstname.lastname@example.org if you have any questions or concerns. We are here to help!
Free Domestic Shipping on orders over $70
We currently offer free shipping on all domestic orders over $70, Alaska, Hawaii, and U.S. territories included.
Digital downloads & gift card purchases are excluded from Free Shipping, their values do not count towards the $70 cart total.
UPDATE: Please see the top of this page for Holiday and Covid-19 fulfillment and shipping updates.
Orders typically ship within 1-7 business days of purchase. Please note shipping timelines may be extended around Holidays and new releases.
Once you have received a shipping notification, please allow approximately 3-5 business days for domestic delivery and up to 3 weeks for international delivery.
Estimated shipping timeframes for pre-order items are stated on the product listing. Pre-Order items will ship within 1-2 business days after they available at our warehouse. A shipping confirmation will be sent via email once your order leaves our facility. Please note you'll be charged for the pre-ordered item at the time of purchase.
Updating Order Information
Unfortunately, we do not have the ability to change your order after it is placed (for example, we can't change creatures, colors or Bundles). Please ensure that your shipping details are correct as we are not be able to edit these once your order has been processed.
Unfortunately, because we are working to get your order to you as fast as possible we are unable to combine orders.
We happily ship worldwide. Any orders shipped internationally are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country. These “import fees” are the responsibility of the recipient of the order and will be their obligation to pay at the time of delivery. Slumberkins is not responsible for any taxes or fees.
Some carriers mark all packages as delivered on their tracking website once they leave the US, however you can continue to track your package using your local mail service website using the same tracking number until it reaches your door.
Lost + Stalled Packages
If your tracking information has reported a successful delivery but you have not received it please contact USPS at 1-800-222-1811. Please understand that we can’t take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.
If your package tracking has stalled while in transit, making a personal claim with USPS is the best route to take as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process.
If your tracking information was provided by UPS, please email us at email@example.com.
Returns & Exchanges
Returns will be accepted within 7 calendar days of delivery of your item. Please reach out to our customer service team at firstname.lastname@example.org to initiate the return process. Requests initiated after 7 calendar days of delivery will not be accepted.
We offer free return shipping on all orders within the U.S. International orders do not receive free return shipping.
From the time your package arrives at our facility, it may take up to 7-10 business days for your return to be processed.
Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition, and in original packaging. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.
Sale items may be returned for store credit only. Misfit items are not available for returns.
If you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at email@example.com.