Free Domestic Shipping on orders over $75
We currently offer free shipping on all domestic orders over $75, Alaska, Hawaii, and U.S. territories included. Digital downloads & gift card purchases are excluded from Free Shipping, their values do not count towards the $75 cart total.
Shipping Timelines:
| Shipping Method |
Order Processing Time |
Shipping Speed |
Total Time- Processing & Shipping |
Carriers |
| Standard* |
1-5 business days |
5-10 business days |
6-15 business days |
UPS SurePost |
| Priority* |
1 business day |
3-5 business days |
4-6 business days |
USPS Priority |
| 2-Day* |
1 business day |
2 business days |
3 business days |
UPS |
| Overnight* |
1 business day |
1 business day |
2 business days |
UPS |
| International* |
1-7 business days |
2-3 weeks |
3-4 weeks |
FedEx |
*Please note shipping timelines may be extended around Holidays, New Releases and Sales Events. These timeframes are projections provided to us from Shipping Carriers and are to be used as guidelines only. Please understand that while Slumberkins makes all efforts to ensure your package arrives in a timely manner, we are not responsible for these delays.
APO/FPO Orders: Orders shipping to U.S. Territories and APO/FPO/DPO sites generally take two to five weeks for delivery. Military APO/FPO/DPO Mail has unique transportation and handling requirements, which result in extended standard delivery time for online orders. Because Military APO/FPO/DPO Mail is transported outside of the U.S. to overseas locations, normal transit times are generally extended, causing longer delivery windows.
International Shipping: We happily ship worldwide. As many orders shipped internationally are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country, all of Slumberkin's international orders are shipped Deliver Duties Paid (DDP) and is not the responsibility of the customer.
*Due to shipping carrier constraints we are not currently able to ship any orders, but not limited to Belarus, Russia or Ukraine. Please check with your local postal service to see if your area is affected.
Updating Order Information
Unfortunately, we do not have the ability to change your order after it is placed (for example, we can't change creatures, colors or Bundles). Please ensure that your shipping details are correct as we are not be able to edit these once your order has been processed.
Only one discount code can be used per order. Please note that we cannot offer any price adjustments and discount codes cannot be added retroactively.
Combining Orders
Unfortunately, because we are working to get your order to you as fast as possible we are unable to combine orders.
International Shipping
We happily ship worldwide. Any orders shipped internationally are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country. These “import fees” are the responsibility of the recipient of the order and will be their obligation to pay at the time of delivery. Slumberkins is not responsible for any taxes or fees.
Great Britain Customers: As of 1/1/2021 we will be required by law to collect VAT Tax for all sales to GB where the consignment does not exceed £135 in value. This will replace the previous customs duty requirement. On orders over £135, all orders to GB will be subject to existing customs rules and processes.
Some carriers mark all packages as delivered on their tracking website once they leave the US, however you can continue to track your package using your local mail service website using the same tracking number until it reaches your door.
Lost + Stalled Packages
If your tracking information has reported a successful delivery but you have not received it please contact USPS at 1-800-222-1811. Please understand that we can’t take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.
If your package tracking has stalled while in transit, making a personal claim with USPS is the best route to take as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process.
Returns & Exchanges
Returns will be accepted within 7 calendar days of delivery of your item. Please reach out to our customer service team at hello@slumberkins.com to initiate the return process. Requests initiated after 7 calendar days of delivery will not be accepted.
We offer free return shipping on all orders within the United States. International, FPO, and APO orders do not receive free return shipping.
From the time your package arrives at our facility, it may take up to 7-10 business days for your return to be processed.
Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition, and in original packaging. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.
Digital Downloads are not eligible for returns or exchanges. Any product Sets that contain a Digital Download component and are returned or exchanged will be valued at the price less the value of the Digital Content.
Final Sale items are not eligible for return. Misfit items are not available for returns.
If you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at hello@slumberkins.com.
