What is your return/exchange policy?
Effective February 8, 2018
Returns will be accepted within 7 calendar days of delivery of your item. Please reach out to our customer service team at firstname.lastname@example.org to initiate the return process. Requests initiated after 7 calendar days of delivery will not be accepted.
We offer free return shipping on all orders within the U.S. International orders do not receive free return shipping.
From the time your package arrives at our facility, it may take up to 7-10 business days for your return to be processed.
Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition, and in original packaging. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.
Sale items may be returned for store credit only. Misfit items are not available for returns.
If you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at email@example.com.
Do you offer free shipping?
We currently offer free shipping on all domestic orders over $60, Alaska, Hawaii, and U.S. territories included.
Digital downloads & gift card purchases are excluded from Free Shipping, their values do not count towards the $60 cart total.
How long will it take to receive my Slumberkin?
Pre-order items will ship during the time frame stated on the product listing.
Once you have received a shipping notification, please allow 3-5 business days for domestic delivery and up to 3 weeks for international delivery.
Lost + Stalled Packages
If your tracking information has reported a successful delivery but you have not received it please contact USPS at 1-800-222-1811. Please understand that we can’t take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. If your package tracking has stalled while in transit, making a personal claim with USPS is the best route to take as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process.
If your tracking information was provided by UPS, please email us at firstname.lastname@example.org.