Returns will be accepted on items in unused condition with all original tags and packaging still intact, and the request is within 7 calendar days of delivery of your item. To easily initiate the return process, please click
Start a Return. Requests initiated after 7 calendar days of delivery will not be accepted. Please feel free to contact Customer Service for assistance if needed.
We offer free return shipping on all orders within the United States. International, FPO, and APO orders do not receive free return shipping.
From the time your package arrives at our facility, it may take up to 7-10 business days for your return to be processed.
Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition, and in original packaging. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it. Digital Downloads are not eligible for returns or exchanges. Any product Sets that contain a Digital Download component and are returned or exchanged will be valued at the price less the value of the Digital Content. Final Sale items are ineligible for returns, exchanges, or refunds. Misfit items are not available for returns. If you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at hello@slumberkins.com
